Help with Password Request
Use the Password Request page when you need a password, have forgotten
your password, or have changed your email address. You can request a copy of a forgotten
password at any time. For your protection, the server only sends your password to
the email address you specify. If your password email address is not on file, then
you will be notified with further instructions. The database administrator is also
instantly notified if your password request is not fulfilled.
Your email address must be a valid, working email address. It cannot be over 255
Email addresses are not case-sensitive. Both upper case and lower case will work
New User or New Email Address
If you are not yet an authorized user, you can request your initial password by
using the Password Request page. Please include your first and last name.
If the email address that you last used to sign-in is no longer available, enter
your new email address and also include your first and last name.
If we can identify you as an authorized user, a password will be quickly sent to
the address you enter. When in doubt that we may not have your email address on
file, it is always a good idea to include your name and optional phone number.
When to Expect a Password
The website server instantly sends your password (or further instructions) after
you click Send My Password. Some email servers at large corporations
or Internet Service Provider may take a few minutes to process it and make it ready
for you to receive in your inbox. You will not receive a password if you enter a
misspelled or non-working email address.
How to Change Your Existing Email Address or Password
After successfully receiving your password and signing-in, you can edit your email
address and/or password by clicking My Info or by clicking Edit next
to your name in the Directory. If you just need to change your email address,
click My Email.